Aluminium Tread Plate

DELIVERY

General conditions:

• Deliveries are made throughout Romania, using our own fleet or approved logistics partners.
• For orders exceeding 3,500 lei (excluding VAT), a paid transport option is available.
• Delivery costs are calculated based on the distance from our work points (Oradea, Timișoara, Baia Mare, Huedin, Dobrești), according to the formula.
• If the customer requests to pick up the products from our warehouses, no delivery fees are charged.

Delivery time:

• The estimated delivery time depends on stock availability, distance, and order complexity.
• During peak season (March – October), delivery times may be extended due to higher order volume.

Scheduling and handling:

• The Olimp Impex team will contact the customer in advance to confirm the exact delivery date.
• Products are packaged and handled according to internal ISO 9001 standards to ensure their integrity upon receipt.

Delivery responsibility:

• The customer is required to visually inspect the package/product upon receipt. Any visible damage must be reported immediately on the transport document and communicated to our sales department within a maximum of 24 hours.
• After this period, complaints regarding visible defects or quantity shortages can no longer be accepted.

RETURNS

Products eligible for return:

• Only standard products that have not been processed or customized at the customer’s request (e.g., cutting, bending, special painting).
• Returns are accepted within a maximum of 14 calendar days from the date of receipt, based on a written request sent to: vanzari@olimpimpex.ro

Conditions for accepting returns:

• Products must be unused, free of mechanical or chemical damage, and in their original packaging (if applicable).
• Products must be accompanied by the original invoice and/or delivery note.

Return costs:

• Return shipping costs are borne by the customer, except in cases where the delivered product has manufacturing defects or was delivered incorrectly.
• If the return is accepted, the amount paid will be refunded within a maximum of 14 days from the receipt of the products back at our warehouse, using the same payment method used for the purchase.

Return exceptions:

• Custom-made products (atypical dimensions, special profiles, custom colors, orders cut to length).
• Products processed at the customer’s request.
• Accessories, fasteners, or installation materials that have already been unsealed.

Support

For any questions regarding delivery or returns, please contact us at:
📞 0259 412 080
📩 office@olimpimpex.ro

INFORMATION NOTICE

REGARDING THE PROCESSING AND PROTECTION OF PERSONAL DATA

We, the undersigned, SC OLIMP-IMPEX SRL, pursuant to Article 13 of REGULATION (EU) 2016/679 OF THE

EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016, inform you that we will collect and

process your personal data (first and last name, personal numeric code, ID series and number, delivery address,

email address, phone number).

1. We comply with the legal provisions regarding the protection of personal data and implement

technical and organizational measures to protect all operations related, directly or

indirectly, to personal data, which prevent unauthorized or unlawful processing, as well as accidental loss

or unlawful destruction.

2. We process the data included in the invoice based on tax legislation and for the following purpose: fulfilling

the order and complying with tax obligations.

3. This data will be kept for the period required by law for the archiving of financial and accounting documents.

4. We do not use personal data for profiling purposes. We never make

automated decisions about you. We use technical means to store data under conditions of

security. We do not process data for secondary purposes incompatible with the purposes for which it was collected.

5. The recipients of the data are the employees of our company and the accounting department. In other cases, we do not

disclose data except to serve your interests or to fulfill legal obligations.

7. We review the collected data every year, analyzing to what extent retaining it is necessary

for the stated purposes, your legitimate interests, or compliance with legal obligations. Data that is

no longer necessary will be deleted.

8. You have the right to access data, rectify data, erase data (the right to be forgotten),

restrict processing, data portability, object to processing, the right not to be subject to a

decision based solely on automated processing, including profiling, and the right to be notified of recipients in case of

rectification, erasure, or restriction of personal data. Please inform us of

your requests, in any manner that ensures confirmation of the requester’s identity and

entitlement. We will respond without delay. If you are dissatisfied, you have the option to contact

ANSPDCP.

INSTRUCTIONS

FOR TRANSPORT, HANDLING, AND STORAGE

1. TRANSPORT

This must be done using vehicles with a capacity suited to the length of the products, on

flat, stable platforms. During transport, the products must be secured with straps.

2. UNLOADING / HANDLING

This can be done using mechanized lifting equipment or manually. Products must be lifted in a

horizontal position using specialized equipment. For manual unloading, a sufficient number of people must participate

to prevent the products from slipping, bending, or getting scratched. Sheets of metal roof tiles and/or sheet metal must be

handled one at a time, lengthwise in a vertical position (with the overlapping edge facing up), to avoid

deforming them. Do not unload by throwing. Avoid hitting, bending, or scratching the products. Always use

gloves and protective clothing.

3. STORAGE

Store on dry, covered, well-ventilated concrete platforms. Avoid exposure

to corrosive atmospheres (moisture, combustion gases, steam, acid vapors, salt vapors, condensation, temperature

fluctuations, etc.)

Stacking sheet metal sheets and/or storing them under inadequate conditions for more than 21

days from the date of purchase is prohibited.

STORAGE IN UNSUITABLE SPACES IS PROHIBITED

4. INSTALLATION

Must be carried out within a maximum of 21 calendar days from the date of purchase.