Privacy Policy

1. GENERAL INFORMATION

This website is owned and operated by Olimp Impex SRL, a company registered in Romania with its registered office at Cihei, Str. Mare 72, Bihor County, registered with the Trade Register under no. J05/473/1992, with tax identification number RO108135, hereinafter referred to as “Seller”, “Controller” or “Olimp Impex”.

Browsing or placing orders on this website constitutes acceptance of the terms and conditions set out below.

2. DEFINITIONS

• Seller – Olimp Impex SRL, as website operator and product supplier.
• Buyer / Customer – any natural or legal person placing an online order.
• User – anyone accessing the website, whether or not they place orders.
  Products – goods in Olimp Impex’s commercial portfolio listed on the website.
• Order – the electronic document submitted through the website by which the Buyer expresses a firm intention to purchase products.
  

3. INTELLECTUAL PROPERTY RIGHTS

All content on www.olimpimpex.ro – including but not limited to text, images, graphics, logos, design elements, databases, source code and all other material – is the exclusive property of Olimp Impex SRL or its partners and is protected by copyright legislation (Law no. 8/1996 on copyright and related rights).

The following are strictly prohibited:

• Copying, reproducing, modifying, distributing, transmitting or publishing the website’s content in any form without the prior written consent of Olimp Impex SRL;
• Using images or text for commercial purposes or online/offline without citing the source and obtaining the rights holder’s written consent.
  

Unauthorised use of the materials may result in civil and/or criminal liability, as provided by law.

4. SALES POLICY

• Products displayed on the website are available while stocks last.
• We reserve the right to change product details, prices or promotional campaigns at any time without prior notice.
• Product images are for information only. Minor differences from the actual product may occur.
  

5. ORDERS

• An order becomes firm after confirmation by phone or electronically by Olimp Impex.
• The Seller reserves the right to refuse orders for justified reasons (e.g. unavailable stock or suspected fraud).
• By placing an order, the Buyer confirms that the information provided is true and accurate.
  

6. PRODUCT DELIVERY

• Products are delivered by courier or may be collected from Olimp Impex locations.
• Estimated delivery time is 1–5 working days, depending on product availability.
• Delivery costs are displayed before checkout and paid by the customer (unless free delivery is offered).
  

7. PAYMENT POLICY

Accepted methods:

• Cash on delivery
• Bank transfer (for legal entities)
• Other methods agreed by contract

The invoice is issued electronically or on paper, depending on the customer’s preference.

8. RIGHT OF WITHDRAWAL

Under Emergency Ordinance no. 34/2014, individual consumers are entitled to

• 14 calendar days to withdraw from the contract without giving a reason.
• Returned products must be in perfect condition, unused and in their original packaging.
  

Exceptions to returns:

• Products made to order (e.g. metal profiles cut to size).
• Damaged or used products.
  

Return shipping is at the customer’s expense, and refunds are made within 14 days.

9. WARRANTIES AND COMPLAINTS

Products are covered by a warranty in accordance with applicable legislation (Law 449/2003 and Government Ordinance 21/1992):

• The warranty is valid only with the invoice and warranty certificate (where applicable).
• Any complaint about manufacturing defects will be handled in accordance with our internal warranty procedure.
  

10. LIMITATION OF LIABILITY

Olimp Impex cannot be held liable for:

• Misunderstandings caused by errors in the website’s content.
• Improper use of products.
• Delays caused by external factors (courier, weather, etc.).
  

11. PERSONAL DATA PROTECTION

Olimp Impex SRL respects the privacy of all website users’ personal data www.olimpimpex.ro and undertakes to protect it in accordance with Regulation (EU) 2016/679 (GDPR).

What data we collect:

• First and last name
• Contact details: email, phone, delivery/billing address
  Data needed to process orders and issue tax documents
• Order history or website interactions
  

Purposes of processing:

• Processing and delivering orders
• Issuing legal documents (invoices, delivery notes)
• Commercial communications (only with express consent)
• Meeting the company’s legal obligations
  

Legal basis:

• Performance of a contract (order)
• Customer consent (for marketing communications)
• The controller’s legitimate interests
• Legal obligations
  

Users’ rights:

Under the GDPR, you have the following rights:

• The right of access to personal data
• The right to rectification or erasure
• The right to restriction of processing
• The right to object and to data portability
• The right to withdraw consent at any time
  

To exercise these rights, contact us at:

• Email: [office@olimpimpex.ro]
  
• Phone: [0259 412 080]
  

Data security:

Olimp Impex implements technical and organisational measures to protect personal data against loss, destruction, unauthorised access or disclosure.

Data are not sold or shared with third parties except for strictly necessary purposes (e.g. delivery, payment processing or tax authorities), under confidentiality agreements.

For full details, please see the Privacy Policy available on the website.

12. DISPUTES

Any disputes will be resolved:

• first by amicable settlement
• if this is not possible, by the competent courts in Bihor, under Romanian law.
  

13. CONTACT

For further information:

• Phone: [e.g. 0259 412 080]
• Email: [e.g. office@olimpimpex.ro]
• Opening hours: Mon–Fri, 08:00–17:00
  

14. FINAL PROVISIONS

Olimp Impex SRL reserves the right to update these terms at any time without prior notice.
The updated version will be displayed on the website and will take effect from its publication date.